General Terms and Conditions
Aupiki All In Round – Terms and Conditions
Updated 7 April 2026
The Aupiki All In Round has ticketing services including the sale and distribution of tickets provided by the Blues Limited Partnership and Chiefs Rugby Club Limited Partnership (“the Clubs” “we”, “us” or “our”) for nib Blues and Chiefs Manawa home games held at Navigation Homes Stadium (“Event(s)”).
Please read these Terms and Conditions carefully before purchasing a ticket to an Event (“Ticket”). By purchasing a Ticket, you agree to be bound by these Terms and Conditions.
You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an Event. You may also wish to consider taking out a relevant insurance policy to cover any losses in the event of cancellation, rescheduling or relocation.
These Terms and Conditions relate both to the sale of Tickets and attendance at Events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you” or “your”).
Nothing in these Terms and Conditions is intended to limit your rights under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993.
We may vary these Terms and Conditions by putting the varied terms on our website. Tickets ordered after the date of the publication of the varied terms will be subject to the variation and the placing of the order shall be deemed to be an acceptance of such varied Terms and Conditions.
1. CURRENCY
1.1 All Ticket prices for Events that occur in New Zealand are stated in New Zealand Dollars.
2. WHO YOU ARE BUYING FROM:
2.1 After purchasing a Ticket for an Event, the Blues will be handling the transaction and collecting payment using Flicket Limited’s software. You acknowledge that the Clubs are not liable to you for any failure to purchase a ticket via the Blues, Chiefs or Aupiki All In website.
3. SUPPLY OF TICKETS
3.1 Order Confirmation for online purchases of Tickets: Ticket purchases are not complete or accepted by the Blues until payment has been received by the Blues and an order number has been issued.
3.2 When purchasing Tickets for an Event, you may be limited to a specified number of Tickets. If you exceed the stated Ticket limit, you may have any or all of your orders and Tickets cancelled without notice by the Clubs at its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to Tickets for fans, and as a measure to minimise ticket scalping.
3.3 Errors: While the Clubs take all reasonable care to ensure that Tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The Clubs may cancel an order as a result of any such error, although in the case of a pricing error, the Clubs will endeavour to contact you to give you the option of purchasing the Ticket at the correct price.
4. COLLECTION AND DELIVERY OF TICKETS
4.1 If purchasing online, you must allow adequate time for collection or delivery of Tickets. Methods of collection/and or delivery will be available when choosing your collection/delivery details. Where concessions are applicable, suitable and valid identification must be provided for collection of Tickets and at the Event.
4.2 The Clubs will only replace lost, stolen, damaged or destroyed Tickets if the authenticity of the Ticket can be verified, including proof of purchase, and if you give reasonable notice before the Event. The Clubs may charge a reasonable fee for the replacement of Tickets. The Clubs may not replace Tickets where seating is unallocated.
5. ENTRY TO EVENT AND TICKETS GENERALLY
5.1 Tickets remain the property of the Clubs at all times. Tickets may not be on-sold, offered for resale at a premium (including via on-line auction or other authorised resale sites), exchanged for fee or reward or other valuable consideration, or otherwise used for commercial purposes (including for advertising and promotional purposes such as prizes, contest, or sweepstakes) without the prior written consent of the Clubs. In granting such consent, the Blues may require additional conditions to any Tickets as it sees fit (including charging an additional fee). The bearer of the Ticket may be refused entry or directed to leave the Event if a Ticket has been dealt with in breach of this clause.
5.2 If you buy, or claim to buy a Ticket for business purposes, the Consumer Guarantees Act 1993 will not apply. This does not change the rest of these Terms and Conditions which remain valid.
5.3 Entry into an Event may be refused if the authenticity or validity of the Ticket is questionable, including because the Ticket has been damaged or defaced in any way, or has not been purchased from the Clubs or other authorised points of sale. Only tickets issued or transferred through authorised Clubs ticketing channels (including Flicket’s digital wallet) are valid for entry. The first ticket scanned will be deemed the valid ticket and any subsequent scans will be denied entry.
5.4 Admission to an Event is subject to Navigation Home Stadiums owner’s (“Owner”) terms of entry. In particular, the following form part of the Owner’s terms unless otherwise specified:
(a) you may be denied entry into, or removed from, an Event where the Owner has reasonable grounds to do so, including if you breach these Terms and Conditions or the Owner’s terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the Event by others;
(b) you may be required to submit to a search of your person and/or possessions before entering the Event.
5.5. You acknowledge and agree that any photographic images and video footage taken by the Clubs or their approved agents at the Event are property of the Clubs and may be used for them on their channels.
5.6. You advised that rugby balls or other objects may enter the crowd seating area during our events. By attending, you accept that there is a risk of injury or property damage from such occurrences and should remain alert towards the field of play.
5.7. You are advised that events may include the use of strobe lighting, flashing lights, laser effects, and other special visual effects. These may be unsuitable for individuals with photosensitive epilepsy or other light sensitivities. By attending, you acknowledge this risk and accept responsibility for your own wellbeing. If you have concerns, please consult a medical professional before attending.
5.8. The Clubs will not be liable to you in any way if you are denied entry to the Venue, or are ejected from the Venue by the Owner, because of you breaching the Owner’s terms of entry.
5.9. You must follow all safety and security directions of venue staff and officials. The Clubs reserve the right to delay, suspend or cancel an Event in response to safety or emergency situations.
6. CLUB MEMBERSHIPS
6.1 The specific terms and conditions in connection with the Clubs’ Memberships are set out at the Schedule of these Terms and Conditions, which for the avoidance of doubt form part of these Terms and Conditions.
7. CANCELLATION AND REFUNDS
7.1 Except as set out in clause 7.2 and 7.3, the Clubs will not refund payments made by you for Tickets under any circumstances, including:
(a) The non-appearance of a particular person, group, or personally such as a player, team, performer or band (whether advertised or not);
(b) Any variation to the on-field Event program;
(c) Any variation to the off-field Event program, services, and attractions such as the postponement or cancellation of any entertainment, amusements, or interactive displays.
(d) Any adverse weather conditions;
(e) If your personal circumstances change;
(f) Any other circumstances beyond the reasonable control of the Clubs.
7.2 Full Refund (less any applicable expenses such as credit charges and transaction fees): If:
(a) the entire Event is cancelled and cannot be rescheduled; or
(b) an error is made and the reserved seat for the ticket is unavailable.
then, subject to clause 7.5, the Clubs will:
(a) exchange the ticket for a ticket to the next Event; or
(b) subject to a refund request being received by the Clubs in accordance with clause 7.6, refund the ticket price (less any applicable expenses such as credit card charges).
7.3. If no monetary consideration has been paid for a ticket, no refund or other costs will be payable to the holder of such ticket in the event of cancellation, postponement or change to the Event, or for any reason whatsoever.
7.4 Aupiki Season Memberships: If either clause 7.2 or 7.3 applies to a ticket and the ticket was purchased via a Clubs’ Season Membership, then the following shall apply:
(a) the ticket may be [exchanged] for entry to the next Event; and
(b) in the circumstance that more than half of the Events (in the season to which the Season Membership relates) are cancelled, the Clubs will refund the Season Member the proportion of the Membership Fee for the Events that have been cancelled less all reasonable costs and expenses including booking fees, credit card fees, courier fees, advertising costs, reward programme costs, stadium charges etc).
7.5 Refund request process: For all Tickets, email Ticketing@chiefs.co.nz or membership@blues.rugby with your contact details, and all Ticket transaction information. If you are eligible for a refund, the Clubs will make the refund payment to the credit card that the Tickets were purchased with. If the credit card you used to purchase has expired, please note this in the email and a Club’s representative will contact you for new details. If you purchased a Ticket using EFTPOS or cash then please provide bank details so the Clubs can refund you directly. Please do not provide credit card details in emails. Proof of purchase will be required for any refund or exchange.
7.6 Refund Request timeframes: Subject to consumer legislation, no refunds for Tickets will be given unless a refund request is made to the Clubs within 2 months from the date that the relevant Event was scheduled.
7.7 Refund timeframes: Timing for refunds may vary with high volumes of requests. The Clubs will endeavour to provide you with a refund within the following timeframes:
(a) within 10 business days from the date that the Clubs confirm to you that you are entitled to 100% of the refund; or
(b) within 15 business days from the date that the Clubs confirm to you that you are entitled to a partial refund.
7.8 No refunds will be available for free matches
8. PRIVACY
8.1 You acknowledge that we will collect, use, share and store Personal Information in accordance with our Privacy Policy available at https://chiefs.flicket.co.nz/privacy-policy and https://blues.flicket.co.nz/privacy-policy the Privacy Laws.
8.2 You acknowledge and agree you consent to the collection, use, disclosure, storage and processing of your Personal Information in accordance with these Terms and our Privacy Policy.
8.3 If you are providing us with Personal Information about another person, then you must obtain all consents and approvals necessary at law from the relevant individual to enable us to collect, use, disclose, hold and process that information in accordance with these Terms and our Privacy Policy.
8.4 With respect to Personal Information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information that we collect. We will also take reasonable steps to ensure that our third parties whom we disclose your personal information to also take reasonable steps to protect your personal information in accordance with our Privacy Policy and the applicable privacy laws.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 Each party will retain ownership of its own Intellectual Property Rights existing at the time these Terms are entered into.
9.2 You acknowledge and agree that all Intellectual Property Rights created or devised by us in connection with the provision of the Tickets, shall be owned by and shall vest in us, as and when created. To the extent that you become the owner of any Intellectual Property Rights arising in connection with the Tickets and our services, you hereby assign and transfer absolutely, and shall procure the assignment of, all rights, title and interest in and to the Intellectual Property to us.
9.3 You shall have no right to use, sell, reproduce, copy, distribute or otherwise dispose of our Intellectual Property Rights, and you must not allow any third party to reproduce our Intellectual Property Rights.
10. LIABILITY AND WARRANTIES
10.1 We will not be in breach of any of our obligations to you under these Terms because of any failure on our part directly or indirectly due to a cause beyond our reasonable control, including a Force Majeure Event.
10.2 To the extent permitted by law, in no event shall the Clubs be liable to you under or in connection with these Terms and/or the supply of the Tickets (whether in contract, tort or otherwise) for consequential losses or damages, indirect loss or any economic loss or loss or profits.
10.3 To the fullest extent permitted by law, the Clubs will not be liable for any loss or damage (including indirect or consequential loss or damage) suffered as a result of, or arising from, or in any way connected to the cancellation, postponement or change to the Event (or any part of the Event).
10.4 The Clubs provide no warranties (express or implied), including any implied warranties of merchantability and fitness for a particular purpose. However, nothing in these terms limits the Clubs liability for any breach under the Consumer Guarantees Act 1993 or will limit your rights that cannot be limited under New Zealand legislation.
10.5 To the extent that liability is not otherwise limited or excluded, the aggregate liability of the Clubs to you, in connection with these Terms and Conditions, the supply of any Tickets, or the Event, whether arising under contract, tort (including negligence) statutory duty or otherwise, shall be limited to an amount equivalent the value of the Ticket(s) purchased by you.
11. INDEMNITY
11.1 You agree to indemnify and hold the Clubs and its affiliates harmless from any loss, liability, claim or demand, including reasonable solicitors fees, made by any third party due to or arising out of your use of our website in breach of these Terms.
12. GENERAL
12.1 The Clubs make no representation or warranty of any kind in relation to the quality, content, or duration of any Event.
12.2 The Clubs and other organisers of an Event reserve the right to add, withdraw, substitute any players, performers, or activities associated with the Event.
12.3 You are not guaranteed an uninterrupted and/or uninhibited view of the Event from the provided position.
12.4 You must not assign or transfer all or any part of your rights or obligations under these Terms without our prior written consent. We may assign any rights or obligations without your approval as well as subcontract any obligations to third parties.
12.5 The illegality, invalidity or unenforceability of any provision of these Terms will not affect the legality, validity or enforceability of another provision.
12.6 No waiver of any provision of these Terms will serve as a waiver of any other provision of these Terms and we will not have waived or be deemed to have waived any provision of these Terms unless such waiver is in writing and executed by us.
12.7 Governing law: These Terms is governed by the laws of New Zealand and the parties submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute or proceeding arising out of these Terms.
12.8 Questions and complaints: Please contact us on 0800 4CHIEFS or Ticketing@chiefs.co.nz or at membership@blues.rugby if you have any comments, questions or complaints about the services we provide or these Terms.
12.9. The parties will attempt to resolve any dispute arising under these Terms in good faith before commencing court proceedings.
13. DEFINITIONS
13.1 “Force Majeure Event” means any event or cause beyond the reasonable control of a party, including but not limited to, strike, industrial action, war, sabotage, terrorist activity, national emergency, blockade, pandemic, epidemic or governmental action, inaction or direction (excluding, for the avoidance of doubt, an action, inaction or direction by the Clubs or you), and act of God.
13.2 “Including” means “including without limitation”.
13.3 “Intellectual Property Rights” means all intellectual property rights including patents, copyright, registered and unregistered designs, trade marks (both registered and unregistered), logos, business and trade names, processes, inventions, and know-how.
13.4 “Personal Information” means any information that can be used to directly or indirectly to identify an individual, and references to “your Personal Information” also includes any Personal Information that you provide to the Clubs about someone else.
13.5 “Privacy Laws” Privacy Act 2020 and successor legislation.
13.6 “Terms” means these Terms and Conditions.
SCHEDULE – CLUBS MEMBERSHIPS
1. Blues Aupiki members are entitled to general admission entry to the Aupiki All In Round. Blues Aupiki members will be sent digital tickets ahead of the match.
2. Blues 2026 All In members are entitled to redeem a complimentary ticket to the match through a unique access code. Each season member is entitled to one ticket per member. No tickets will be held specifically for members and no tickets will be available if venue allocation is exhausted.
Conditions of Entry
Searches
• All patrons and their belongings may be searched when entering, during the event, or when leaving.
• Vehicles entering or leaving the venue may also be searched.
• Refusing a search may result in denied entry or being asked to leave.
• Prohibited items will be confiscated.
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Dress Code
• Please dress appropriately and respectfully.
• Clothing must meet reasonable standards of decency.
• Footwear is encouraged (bare feet at your own risk). Footwear must be worn inside buildings.
• No offensive clothing, signs, or language.
• No gang patches, gang-related items, balaclavas, or high-visibility vests/jackets that could be mistaken for staff.
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Playing Area
• Patrons are not permitted on the playing surface before, during, or after events unless invited.
• Access may be allowed at specific times for certain events – please follow instructions from venue, Chiefs and Blues staff.
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Entry May Be Refused If You:
• Appear intoxicated, under the influence of drugs, or behave disorderly.
• Do not follow staff or security instructions.
• Attempt to bring in prohibited items.
• Have a current trespass notice.
• Do not have valid entry (ticket or accreditation).
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You May Be Asked to Leave If You:
• Use offensive or abusive language.
• Act in a disorderly, offensive, or unsafe way.
• Are intoxicated.
• Throw objects or enter the playing area.
• Carry out unauthorised activities.
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Items You May Bring
• Clear, sealed plastic water bottles up to 1.5L.*
• Empty bottles to fill at water stations (no glass).
• Small amounts of homemade food for personal use.
• Baby food and liquids.
• Small soft bags that fit under your seat.
• Umbrellas (must not block others’ view).
• Prams, strollers, and pushchairs
• Foldable camp chairs (must not block other’s view)
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Items Not Permitted
• Alcohol or beverages other than water.
• Glass bottles, cans, or takeaway food (e.g. fast food).
• Large bags, chilly bins, or picnic baskets.
• Illicit drugs.
• Sound amplifiers, loudhailers, or radio equipment.
• Musical instruments (unless approved).
• Commercial recording equipment (e.g. DSLR cameras).
• Drones (unless fully approved and registered).
• Pets (except registered assistance dogs).
• Flares, fireworks, laser pointers, weapons or replicas.
• Skateboards, scooters, bikes, rollerblades.
• Offensive or abusive signs and banners.
• Flag poles over 2 metres.
• Gazebos
• Beanbags
• Any item deemed unsafe or disruptive by venue or Blues management.
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Smoking & Vaping
• Navigation Homes Stadium is a smoke-free and vape-free venue, including carparks.
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General
• Medical exemptions may apply (e.g. food, drink, clothing).
• Do not block aisles, exits, or accessibility areas.
• Some events involve risk; attendance is at your own risk.
• Pass-outs may be available.
• Personal belongings and vehicles are the responsibility of patrons.
• No unauthorised advertising, promotions, or giveaways.
• Children under 14 must be supervised by a parent or guardian.
• No cloaking available on site.
• The event may be photographed or filmed for promotional use.
• Please take care of yourself and others, follow instructions, and enjoy your time at the venue.
